Author: Filip Nedelkovski

CRM Training Lead / Growth Manager As one of my main responsibilities at the company is my role as a Braze Implementation Consultant. This entails doing delivery in EMEA through evaluating and coordinating all implementation activities on projects, including integration, documentation and support activities. Apart from that, I am a CRM Training Lead. In that role, I am responsible for managing the team on our side and delivering appropriate training so the new members can deliver on Braze projects impeccably. We create multiple processes, structures, and internal training sessions with all the documentation that the new members would need to meet partners’ and clients’ expectations.